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All electronic products come with 1-year battery warranty and 2-year parts and labor warranty support.
If you have any product support questions or concerns, contact us to open a ticket and get it resolved for you.
ProReferee warranties all electronic products for 2-years, and batteries for 1-year. If you are within your warranty period, please open a support ticket with us. You may not need to pay for battery replacement. How this purchase works:
- Upon placing your order, we will ship you a pre-paid return mailing box.
- When you receive the box, package your watch with our included bubble wrap or within the original case, if you still have it.
- Deposit the mailing box at any USPS mailing center.
- When your watch arrives to us, our team will inspect the internal casing and replace the two CR2032 batteries.
- The watch casing is cleaned and we run tests to inspect the timers for continued operation.
- Your watch will pass inspection and be shipped back to you.
Batteries are rated to last until 2018. This purchase covers your Spintso watch for a new 1-year warranty for battery support.
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.